Mrs Melanie Cator t/a Kendell Financial Services
What this means for you
Because Mrs Melanie Cator t/a Kendell Financial Services has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
Mrs Melanie Cator, trading as Kendell Financial Services (FRN 149076), was declared in default by the Financial Services Compensation Scheme on 9 March 2006. The firm's product types were not specified in available records, limiting clarity on the exact scope of services offered. Former customers may be eligible for FSCS compensation, though the applicable limits depend on the specific products involved; standard coverage includes £85,000 for investments, mortgages, and deposits, or 90 per cent of insurance losses with no upper limit.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.