FSCS in-default register

Norwest Mortgages

Declared in default22 May 2013FRN 303293

What this means for you

Because Norwest Mortgages has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Norwest Mortgages (FRN 303293), a UK-regulated mortgage lender, was declared in default by the Financial Services Compensation Scheme on 22 May 2013. The firm had offered mortgage products to customers. Eligible customers may claim compensation of up to £85,000 per mortgage held with the firm under FSCS protection rules.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.