FSCS in-default register

Highpoint Trustees Ltd, formerly Citadel Trustees Ltd

Declared in default18 May 2021FRN 485414

What this means for you

Because Highpoint Trustees Ltd, formerly Citadel Trustees Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Highpoint Trustees Ltd, formerly known as Citadel Trustees Ltd (FRN 485414), provided investment advice and operated unregulated collective investment schemes. The Financial Services Compensation Scheme declared the firm in default on 18 May 2021. Former customers may be entitled to FSCS compensation of up to £85,000 in relation to investment products.

Products this firm wrote

Investment adviceUnregulated Collective Investment Schemes (UCIS)

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.