FSCS in-default register

Mentor Financial Ltd

Declared in default5 November 2020FRN 179105

What this means for you

Because Mentor Financial Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Mentor Financial Ltd (FRN 179105), a UK-regulated financial services firm that handled payment protection insurance (PPI) claims, was declared in default by the Financial Services Compensation Scheme (FSCS) on 5 November 2020. The firm provided assistance with PPI-related financial products. Former customers may be entitled to FSCS compensation of up to 90 per cent of their claim, with no upper limit on the compensation available.

Products this firm wrote

Ppi Claims

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.