FSCS in-default register

The Mortgage Matters Partnership

Declared in default31 January 2019FRN 306863

What this means for you

Because The Mortgage Matters Partnership has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

The Mortgage Matters Partnership (FRN 306863) has been declared in default by the Financial Services Compensation Scheme (FSCS) as of 31 January 2019. The firm's product offerings cannot be determined from available structured data. Former customers of the firm may be eligible for FSCS compensation, though the specific limits depend on the types of financial products they held with the firm at the time of its default.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.