FSCS in-default register

The Mortgage Shop (Southwest) Ltd

Declared in default21 November 2016FRN 300518

What this means for you

Because The Mortgage Shop (Southwest) Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

The Mortgage Shop (Southwest) Ltd (FRN 300518) has been declared in default by the FSCS as of 21 November 2016. The firm's specific product offerings cannot be determined from available data, though its name suggests mortgage-related services. Former customers may be entitled to FSCS compensation up to £85,000 for mortgages, subject to individual circumstances and claim assessment.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.