FSCS in-default register

Roseberry Mortgage Solutions Ltd

Declared in default25 January 2017FRN 419217

What this means for you

Because Roseberry Mortgage Solutions Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Roseberry Mortgage Solutions Ltd (FRN 419217), a UK-regulated mortgage services firm, was declared in default by the Financial Services Compensation Scheme on 25 January 2017. The firm had provided mortgage-related financial services to customers. Eligible customers may be entitled to FSCS compensation of up to £85,000 in relation to their mortgage claims.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.