Nest · CAS-82015-H7J5

CAS-82015-H7J5

Ombudsman’s Determination Applicant Mr D

Scheme NEST (the Scheme)

Respondent NRS Northern Limited (the Employer)

Outcome

Complaint summary

Background information, including submissions from the parties

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Caseworker’s Opinion

• The Caseworker stated that the Employer had accepted that £3,613.48 of the contributions had not been paid.

• As the Employer accepted contributions had been deducted from Mr D’s salary but had not been paid into the Scheme, the Caseworker was of the view that there had been maladministration. Consequently, Mr D was not in the financial position he ought to be in.

• In the Caseworker’s view, Mr D had suffered serious distress and inconvenience due to the Employer’s maladministration. The Caseworker was of the opinion that an award of £1,000 for non-financial injustice was appropriate in the circumstances.

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Directions

(i) pay Mr D £1,000 for the serious distress and inconvenience he has experienced;

(ii)

(iii) establish with the Scheme administrator whether the late payment of contributions has meant that fewer units were purchased in Mr D’s Scheme account than he would have otherwise secured, had the contributions been paid on time; and

(iv) pay any reasonable administration fee should the Scheme administrator charge a fee for carrying out the above calculation.

Anthony Arter CBE

Deputy Pensions Ombudsman

29 April 2024

3 CAS-82015-H7J5 Appendix Date Employee contributions Employer contributions

September 2019 (Paid to NEST already) £146.20 £109.65

31 October 2019 (Paid to NEST already) £146.20 £109.65

November 2019 (Paid to NEST already) £146.20 £109.65

December 2019 (Paid to NEST already) £146.20 £109.65

31 March 2020 £146.20

31 October 2020 £145.88

30 November 2020 (Paid to NEST already) £145.88 £109.41

31 December 2020 (Paid to NEST already) £145.88 £109.41

January 2021(Paid to NEST already) £145.88 £109.41

February 2021 (Paid to NEST already) £145.88 £109.41

31 March 2021 £145.88

August 2021 (Paid to NEST already) £440.28 £330.21

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